Privacy Policy

Art Walker Co., Ltd. (the “Company”) collects and uses personal information only to the extent necessary for accommodation reservations, the provision of lodging services, responding to inquiries, identity verification, payment processing, legal compliance, and service improvement.

Information collected by the Company may include name, email address, phone number, reservation details, stay dates, payment-related information, information contained in identity verification documents, device information, and access logs.

Collected personal information is used for the following purposes:

• Accepting, confirming, changing, and canceling accommodation reservations
• Check-in procedures, identity verification, and legally required guest management
• Payment processing, fraud prevention, refunds, and inquiry handling
• Improving service quality, responding to incidents, and ensuring security
• Responding to requests under laws or from administrative bodies, courts, or other public authorities

The Company does not provide personal information to third parties without the individual’s consent, except where required by law. However, information may be shared to the extent necessary with payment service providers, reservation management systems, cloud service providers, and other contractors required for the purposes described above.

The Company takes reasonable security measures to prevent unauthorized access to, leakage of, alteration of, or loss of personal information.

Guests may request disclosure, correction, suspension of use, or similar handling of their personal information held by the Company. Please contact the inquiry desk below for such requests.

Contact
Art Walker Co., Ltd.
Email: [email protected]
Phone: 03-6447-4821